Refund and Cancellation Policy

SHOFIC is in private beta. Joining the waitlist takes no payment details and creates no obligation on either side. We contact you when a beta slot opens for a facility like yours, and you decide then whether to start a trial. Nothing is charged until you choose a paid plan and confirm it.

Paid plans begin with a 14 day free trial of the full feature set for one facility. We tell you the trial end date when it starts, and we email you before it ends.

• Cancel before the trial ends and you are charged nothing.
• If you do nothing, the trial converts to the plan you selected and the first period is charged on the trial end date.
• One trial per company. We may offer an extension if setup was delayed on our side.

• Currency: all prices and charges are in United States dollars.
• Cycle: monthly or annual, charged in advance, per facility.
• Renewal: subscriptions renew automatically at the end of each period until cancelled.
• Payment methods: card and ACH, handled by our third-party payment processor. We do not store full card numbers.
• Statement descriptor: charges appear on your statement as SHOFIC DIGITAL.
• Receipts: an invoice is emailed for every charge and stays available in your account.
• Reminders: annual subscriptions get a renewal reminder at least fourteen days before the charge.
• Failed payments: we retry and email you. Accounts unpaid for fifteen days past due may be suspended, and after thirty days may be closed.

Adding or removing facilities

Adding a facility mid-period is charged pro rata for the remainder of that period. Removing one takes effect at the end of the current period, and the following period is billed at the reduced amount. Moving from monthly to annual applies at your next renewal, and we credit any unused monthly time toward the annual charge.

You can cancel yourself in Settings, then Billing, then Cancel subscription. If you would rather we did it, email billing@shoficdigital.com from an address on the account and we will action it and confirm in writing.

• Cancellation takes effect at the end of the current billing period. There is no penalty and no exit fee.
• You keep full access, including exports and reports, until that date.
• Carrier booking pages stop accepting new appointments when access ends, and we show Carriers a neutral message so nobody arrives at a dock expecting a slot that no longer exists.
• Your data stays available for export for thirty days after access ends, then we delete or anonymise it. Ask us and we will delete it sooner.

We will not charge you again after a cancellation is confirmed. If that ever happens, it is a billing error and section 7 applies.

Monthly subscriptions

Monthly fees pay for a month of access that we have already delivered, so we do not refund part-used months. Cancel before the renewal date and you are not charged for the next one.

Annual subscriptions

If you pay annually and decide within 30 days of your first annual payment that SHOFIC is not right for you, email us and we refund that payment in full. After 30 days, annual fees are non-refundable for the remainder of the term, but you can cancel to stop the next renewal and you keep access until the term ends.

Cases where we refund outside those rules

• We failed to deliver the Service for a sustained period and could not fix it. We refund the affected period pro rata.
• We discontinue the Service or a feature central to your use of it. We refund the unused prepaid portion.
• We materially change these terms or our Terms of Service to your disadvantage and you cancel before the change takes effect. We refund the unused prepaid portion.
• You were charged for a facility that was never activated.

Cases where we do not refund

• Part-used monthly periods, or annual terms after the 30 day window.
• Periods where the account was available to you but your team chose not to use it.
• Onboarding or integration work already delivered on a Network plan, which is quoted separately and refunded pro rata only for work not yet performed.
• Accounts closed by us for a breach of the Terms of Service, such as unlawful use or non-payment.

If we charge you the wrong amount, charge you twice, or charge you after a confirmed cancellation, we refund it in full. No time limit and no argument. Tell us at billing@shoficdigital.com and we will investigate, correct it, and explain what happened.

If you spot something odd on an invoice, raise it within sixty days of the invoice date so we can look into it while the records are fresh.

Email billing@shoficdigital.com from an email address on the account and include:

• your company name and the facility or account name;
• the invoice number or the date and amount of the charge;
• a sentence on why you are asking, which helps us fix the underlying problem.

What happens next:

• We acknowledge within 2 business days and decide within 5 business days.
• Approved refunds go back to the original payment method. Cards typically post in 5 to 10 business days depending on your bank. ACH reversals can take slightly longer.
• If we decline, we explain why in writing and tell you what we can do instead.

Refunds are issued in United States dollars for the amount originally charged. We cannot compensate for currency movement or fees your own bank applies.

If a charge looks wrong, please contact us before filing a chargeback with your bank. We can almost always resolve it faster than the card networks can, and a direct refund reaches you sooner. Email billing@shoficdigital.com and we will respond promptly.

If a chargeback is filed, we cooperate fully with the payment processor and the issuing bank and provide the account records requested. Accounts with an open payment dispute may be suspended until it is resolved. Nothing in this section limits any right you have under the law or your card issuer's rules.

Prices exclude sales, use, VAT, GST and similar taxes. Where we are required to collect tax, it is calculated at checkout based on your billing address and shown on the invoice. Refunds include any tax we collected on the refunded amount. If your organisation is exempt, send your exemption certificate to billing@shoficdigital.com before your next invoice.

We may update this policy as the product and our billing systems change. Material changes are announced by email at least thirty days in advance and never apply retroactively to a period you have already paid for. The version in force is the one published on this page on the date of your charge.

SHOFIC DIGITAL LLC
17 S Lexington St Ste 100, Harrisonville, MO 64701, United States

• Billing and refunds: billing@shoficdigital.com
• General and support: support@shoficdigital.com

We answer email during United States business hours. This policy is governed by the laws of the State of Missouri, United States.